Last Updated: 4th August 2025

At HER012 LTD ("Hero")

, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data, along with your rights regarding the information you share with us.

Information We Collect

We may collect the following personal data directly from you:

Personal Information: Name, email address, and phone number. Health & Fitness Information: Details about your fitness background, training goals, and relevant personal insights you choose to share.Payment Information: All payments are securely processed via Stripe; we do not store your card details.

We may also collect data automatically via your interactions with our website:

Cookies & Analytics: We use cookies and similar technologies to monitor site performance and engagement. You may disable cookies in your browser at any time.

How We Use Your Information

We collect and process data to:

Deliver fitness coaching and consultations via Zoom or equivalent platforms.Evaluate whether our programs are a good fit for your goals.Process payments securely through Stripe.

Manage client relationships and communication using our CRM platform (GoHighLevel).

Send appointment confirmations, session updates, and relevant information — only with your consent.Improve the user experience through website analytics and performance data.

By submitting your information via forms or quizzes, you consent to receive email communications about your results, relevant content, and next steps — even if you do not complete a full application or purchase.

If you provide your phone number, you also give us permission to contact you via phone for follow-up purposes related to your quiz results, coaching eligibility, or program suitability.

How We Protect Your Information

We partner with reputable service providers (Stripe, Zoom, GHL) who use encryption, secure servers, and access controls. While we take industry-standard measures to protect your data, no system is completely immune from risk.

Data Retention

We retain your personal data only as long as necessary to:

Deliver our servicesComply with legal and financial obligationsResolve disputesEnforce agreements

General client data will be retained for up to

3 years

from your last activity with us, unless legal obligations require a longer period.

Your Rights

You have the right to:

Access your personal informationCorrect inaccurate or outdated dataRequest deletion of your data (subject to legal exceptions)Opt-out of marketing communications at any time

To exercise your rights, contact us at

[email protected]

.

International Data Transfers

Your data may be accessed by our team members based in other countries, including the United States. We ensure all transfers comply with relevant data protection laws.

Third-Party Sharing

We never sell or rent your personal information. Data is only shared with trusted third-party tools needed to deliver our services, including:

Stripe – for secure payment processingZoom – for consultations and coachingGoHighLevel (GHL) – for CRM and client communication

Legal Compliance

We comply with:

GDPR – for UK/EU clients, we ensure data is processed lawfully and transparently.CAN-SPAM Act – for U.S. clients, we provide clear opt-outs in all marketing communications.Other jurisdictional laws where applicable.

Updates to This Policy

We may revise this Privacy Policy. Updates will be posted on this page with the new effective date. We recommend reviewing it periodically.

Contact Information

For any concerns or questions:

Email:

[email protected]

Company Name:

HER012 LTD

Registered Address:

136 St. Albans Road, Watford, WD24 4AE, United Kingdom